RETURN & EXCHANGE POLICIES
FITZGERALD HOME FURNISHINGS RETURN POLICY Our stocked merchandise may be returned within 3 days of pick-up or delivery with a 25% restocking/return fee and a one-time reselection will be offered. Delivery is a service, and your original delivery fee is non-refundable. A pick-up/redelivery fee will be applied to all returns and reselections. Accessories are not returnable. Fitzgerald Home Furnishings will repair any manufacturer defect for a period of one year from delivery date. If you chose to return merchandise that was delivered, it will be picked up on the next available Tuesday thru Friday delivery date. Saturday delivery is not available on returns. If you choose to return merchandise that was picked up, it must be returned to Fitzgerald Home Furnishings within 3 days of your original pick-up date. Exclusions: Special Orders, Clearance, Floor Samples, Lift Chairs, Merchandise that is soiled/stained or has evidence of pet hair, Mattress protectors, Pillows, Close-outs, Bedding, mattresses, box springs & Adjustable Bedframes.
REFUNDS
Delivery is a service and the fees are non-refundable. A new delivery fee will be applied to all re-selections and returns. Refunds of purchases paid by cash or check will be refunded by check. Checks will be issued up to 10 business days from return date. Purchases paid by credit card will be refunded back to the credit card charged. Financed purchases are refunded to the financing company.
ONE YEAR LIMITED WARRANTY
Fitzgerald Home Furnishings stands behind all manufacturer limited warranties with free parts and labor for one year from the delivery date. Fitzgerald Home Furnishings reserves the right to inspect the furniture in your home, repair the furniture in your home or pick the furniture up for repair. This Limited warranty covers all furniture purchases, excluding clearance merchandise. Clearance merchandise includes “as is” items, floor samples, closeouts and discontinued items. Warranties for commercial use are not offered by our manufacturers.
SPECIAL ORDERS
Special orders are not subject to cancellation. A 50% deposit is required and is not refundable. Verify the Style and Color of your merchandise on your Sales Order. Fitzgerald Home Furnishings is not responsible for any fabric and/or cutting delays from the manufactures. Delivery must be scheduled within 30 days of arrival into our Distribution Center. When changing fabric understand that the feel, texture, and seating will be affected and may not be identical to the floor sample. If the merchandise does not fit during delivery, it cannot be canceled or refused. Verify that it will fit prior to placing the order. If the merchandise arrives in an unsatisfactory condition, we will send out a technician under the terms of our warranty. No exchanges.
For questions concerning your delivery or merchandise, please contact our Customer Service department at
GOLD COMPLETE PLUS PROTECTION PLAN
Our Gold Complete Plus Protection Plan offers a 5-year warranty against accidental stains, tears, rips, burns, seam separation, pet damage and scratches. The plan also comes with a structural warranty against accidental breakage on wood products. The best part of the Gold Complete Plus Protection Plan is that there is no risk to you. If you do not have a service claim during the warranty period, we will refund 100% of the Plan purchase price as in-store credit. Ask your sales associate for details.
ACCESSORIES
Carefully inspect all pictures, lamps, accessories and area rugs before taking the items from the store. Accessory items are not serviced.